Frequently Asked Questions

Shipping & Returns

Do you offer shipping outside of the U.S.?

We currently only ships items within the U.S. However, our team is working diligently to improve our logistics network to include shipping to your part of the world. If you would like to stay up to date on our future shipping areas, please feel free to sign up for our newsletter. To see if our product is available for purchase in your country, please email!

Where do you ship from?

We currently pack and ship all orders from our warehouse in California.

How fast do you ship, and when will I receive my collapsible bottle?

We process and ship orders within 1 business day so that you can get your item(s) as fast as possible! The estimated delivery should be between 1 to 5 business days after purchase, depending on where you are located.

Can I cancel my order?

We can only cancel your order if you haven't received a tracking number, and won't be able to modify an order after shipping information has been generated. If you would like to cancel your order and have not received a tracking number, please contact us within 30 minutes of placing the order.

How can I track my order?

You will automatically receive an email with tracking information from our delivery service after we process your order. Please check your spam folder and reach out to us at if you can’t locate your tracking information.

The tracking shows my package has been delivered, but I don't see it. What should I do?

Please check your mailbox to make sure the package isn't there and wait a day. If you still don't see the package on the next day, please let us know within 3 business days of receiving the delivery notification.

Do you have accelerated shipping options?

Our standard shipping is already speedy! Your package should get to you in no more than 5 business days. FedEx and UPS expedited shipping options are available for additional cost. Please contact our support team at for more information.

Can I cancel or make changes to my order once it has been confirmed?

Our fulfillment team works quickly so any changes to your order must be made within the hour after placing your order. Please send an email to our support staff with your requested changes immediately. Once your package has been confirmed and shipped, there’s little we can do. You can contact us at

What is your return policy?

We want to make sure that you are satisfied with your purchase but if you would rather request a return you can do so through the email below. Returns will be accepted for all items that are in new condition with unopened packaging within 30 days of purchase. This policy only applies to items that are purchased through our website. To return, please email with your original order number and reason for return. * Please note that all sale items are final sale and cannot be exchanged or returned.

How long does your return process take?

Please allow 7-10 business days for our support staff to process your return. You will receive an email notification detailing your return soon after our staff has successfully processed your return. You can then expect your funds within 2-3 business days.

The Collapsible Bottle

Can I put hot liquids in my collapsible bottle?

Yes! Our collapsible bottle is made of 100% food-grade silicone, it is safe for hot liquids up to 450°F (230°C). No burning, no melting. However we do not recommend using it for liquid temperatures higher than 140°F (60°C) to avoid burning your hand while holding it.

Can I put it in the freezer?

The bottle is made from silicone, which is a material rated for very low and very high temperatures. That said, water expands when frozen, so you shouldn’t fill your bottle completely when you freeze it. You can also fit ice cubes into your collapsible bottle with its wide mouth opening.

Can I put it in the microwave?

The bottle's inner ring and cap are made of stainless steel, and it's not microwave-safe.

Is the collapsible bottle dishwasher safe?

Yes! The collapsible bottle is completely dishwasher safe. To ensure the best wash, clean your bottle with a scrub brush, then place upside down in the top rack of the dishwasher fully expanded. Since silicone is non-porous it should never get too dirty no matter the beverage!

Does it keep drinks hot or cold for a long time?

The collapsible bottle is not specifically designed to insulate liquids, hot or cold. However, they will still keep your drinks warm or cool for longer than average.

Is the collapsible flimsy to drink out of?

Even though it's collapsible, but that doesn’t mean it can’t stand strong! There is a stainless steel embedded mouth piece that creates a firm mouth opening to drink out of. Nothing flimsy about that!

Can I drink out of the collapsible bottle when it is collapsed?

Yes! You can drink out of the collapsible bottle when it is both expanded and collapsed. It's desgined to be used as a small bottle when collapsed and full size bottle when expanded

Do you offer different types of caps?

Yes! We currently have two different types of caps. Our original stainless steel cap is what comes standard on every collapsible bottle. Lucky for you there are options! We also have a stainless steel cap with a loop to make your hikes and active lifestyles even easier!

My collapsible bottle is leaking, what can I do?

The collapsible bottle is designed to be completely leak-proof! If you are having trouble with a slow leak, it’s most likely due to an improper seal. Any squeezing or pressure added to the bottle while sealing the cap will cause the bottle to deform and allow for leakage. It’s important to seal properly by holding the neck of the bottle and closing firmly to create an airtight seal. For more details, see our instruction video here!

How do I make my collapsible bottle to stand properly?

Because of its design and collapsible material, the bottle is flexible and lightweight, and may not have the same support as a conventional bottle. As a specialty item this makes it compact and easy for traveling, outdoors and fitness activities, but it’s generally not recommended for desktop use.

When your bottle is on a flat surface make sure to expand fully, then hold the neck of the bottle while sealing firmly for it to stand upright! Avoid squeezing the bottle body as this will make it take on an unnatural shape. Watch our helpful instruction video here!

My collapsible bottle has a weird taste, how can I fix this?

collapsible bottle is made of 100% BPA-free food-grade silicone which is taste and odor free. Bottles can take on a temporary taste during the manufacturing process as residuals may collect, but this is why we recommend a deep clean before first use!

Use a scrub brush to clean your collapsible bottle thoroughly, then boil in water (without the cap) for 15 minutes and let air dry until cool. If you are still experiencing issues with a weird taste, scrub with lemon juice and baking soda and then rinse thoroughly. Watch our helpful instruction video here!

Do I need to prepare my collapsible bottle before first use?

Yes! First things first.. cleaning! We know you’re excited to start using your collapsible bottle, but it’s important to give an initial deep clean since it’s a personal hygiene product. (see ‘How do I clean my collapsible bottle?’ below)

How do I clean my collapsible bottle?

Before first use we recommend using a scrub brush to clean your collapsible bottle thoroughly, then boiling in water (without the cap) for 15 minutes and letting it air dry until cool. This cleaning helps remove any bacteria or residuals that may have collected on the surface.

For a deeper clean, you can also boil for 15 minutes in water with a tablespoon of baking soda. Then rinse thoroughly and let air dry until cool. Remember collapsible bottle is also dishwasher safe, and since silicone is non-porous it should never get to dirty no matter the beverage!

How do I keep my collapsible bottle safe?

Our collapsible bottle is the ultimate traveling companion and adventure buddy! It is extremely durable so general wear-and-tear from heat, cold, or impact will not affect it like conventional water bottles. However make sure to be mindful of sharp objects as the silicone material is not cut-resistant. Keep the knives, scissors, and pointy-things far away!

Will there be damage if I collapse my collapsible bottle too many times?

No. There won’t be any damage caused by frequent collapsing and expanding because silicone is an extremely flexible material. To avoid damage due to improper use, please make sure to take proper care of the bottle and only expand or collapse it with the cap off.

Is the collapsible bottle recyclable?

Yes! The silicone and stainless steel in the bottle are both recyclable at special facilities. Let us know if you are unsure or need help locating one!

Will my collapsible bottle fit in my cupholder?

Yes! Both sizes will fit any standard cup holder, expanded or collapsed. Feel free to take it on the go and put it in your car, on your bike, and of course in the smallest purse or bag you have!

Can I bring the collapsible bottle into music festivals?

Since collapsible bottle isn’t made of a hard metal it can’t be considered for misuse (a weapon) and therefore is allowed to jam out with you at any music festival!

Can I fly on a plane with my collapsible bottle?

collapsible bottle is TSA approved and is allowed to travel with you or in your check on bag. (Don’t forget to empty the water out before you go through airport security!)

How can I maintain a freshwater taste?

Fill the collapsible bottle with equal parts lemon slices or lemon juice and filtered water. Soak overnight, wash rinse thoroughly, then air out to dry. Another way to increase freshness you can also add 1-2 drops of essential oils, wash and rinse your collapsible bottle thoroughly after use of additives to remove residue. While drinking use filtered water if possible, unfiltered water has bacteria and can cause a stale odor in your collapsible bottle. Be sure to replace water that has been stagnant in your bottle for several hours, especially in hot, humid environments.

Where is the collapsible bottle manufactured?

Our bottles are designed in California and responsibly made in China. Our manufacturing partners are audited annually to ensure a high standard for product qualities and working condition.

The Insulated Bottle

How do I clean my insulated bottle?

We strongly recommend that you always handwash your bottle with a soft bottle brush. The insulated bottle is not dishwasher safe! Do not soak the bamboo cap in water, and always keep it dry.

Is my insulated bottle microwave safe?

Because our insulated bottles are made with 100% stainless steel, your bottle should never be put in the microwave. The insulated bottle is not microwave safe.

How often should I clean my insulated bottle?

We highly recommend that you clean your insulated bottle after every use, this way you may avoid residue buildup or the growth of bacteria. Don’t forget to clean the cap as well!

What materials are used for the insulated bottle?

The insulated bottle is made of 18/8 stainless steel with a ceramic coating on the inside. The cap is made of bamboo and stainless steel, and the inner ring of the cap is made of BPA-free plastic.

Is my insulated bottle recyclable?

The entire bottle is recyclable, but you can’t recycle it curbside. To recycle, please contact your local recycling facility for details.

Will my insulated bottle fit in my cupholder?

Unfortunately, the insulated bottle does not fit in most standard size cupholder. It does however fit in some large some cupholders.

Where is the insulated bottle manufactured?

Our bottles are designed in California and responsibly made in China. Our manufacturing partners are audited annually to ensure a high standard for product qualities and working condition.

New Releases & Staying in the loop

Will you release new colors and products?

We are regularly brainstorming to design new colors and products. We would love to hear your thoughts! Email us at for ideas and suggestions!

How can I be the first to hear about Limited Edition releases?

To stay up to date with our newest Limited Edition releases, be sure to sign up for our email newsletter! We will be announcing upcoming partnerships, promotions, and discounts as well so be sure to join!

Where can I share awesome photos with my bottle?

We want to hear about what YOU are doing with your bottle! Send your photos and stories to, and following and tag us on Instagram (@quebottle).

How can I join the que community?

We are always looking for ambassadors who are excited about our mission, and have a fitting persona and drive to help spread the word to followers, family and friends. When you become an ambassador you are provided with a personalized code that you can share with your audience to get everyone involved! If you are interested in or have questions about our ambassador program please email

Didn’t find what you were looking for? Let us know!

Reach out to us at and we are happy to help!
4070 Hubbard St, Emeryville CA